Refund Policy

At Alternative Ace, we are committed to providing our customers with high-quality alternative medicine products and exceptional service. We understand that sometimes a product may not meet your expectations, and we want to ensure a smooth and fair return process.

Eligibility for Refunds

You may be eligible for a refund if:

  • The product is returned within 30 days of purchase.
  • The product is unopened and in its original packaging.
  • You have the original receipt or proof of purchase.

How to Initiate a Refund

To initiate a refund, please follow these steps:
1. Contact our customer service team at [email protected] to request a return authorization.
2. Once you receive the authorization, carefully package the product and include a copy of your receipt.
3. Ship the package to the address provided by our customer service team.

Refund Processing Time

Once we receive your returned product, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.

Exceptions

Please note that certain items may be non-refundable, including:

  • Opened or used products.
  • Gift cards.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to reach out. You can contact us at:

Thank you for choosing Alternative Ace for your alternative medicine needs.